FAQs

1. How to order?

Please follow our shopping guide to have the best shopping experience:

– Searching for any ideas

– Choose Product Types, Sizes & Colors

– Add to cart & Checkout

– Check Order Summary & Contact us within 24 hours if there’s anything wrong.

– Follow order shipment status on the website

2. Where do you ship from?

GAREN works very closely with top global merchants from all over the world to source and curate the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending products. This way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop-shop destination for the most popular products. Because of this, your order can be shipped anywhere from China, Tibet, India, Vietnam, etc. via our partnership with USPS.

3. How to track your order?

When you place your order, you will receive an Order Confirmation email confirming your Order # and purchase details.

Once your order has been shipped out, we will send you a Tracking information email with your tracking number. To track your package, simply click the link provided. Tracking information may not be available for the first couple of days. We assure you that this is normal and will not affect your expected delivery date.

4. Delivery time

– Orders from the US: Delivery date and time are approximately 12-20 business days from the shipping date.

– Orders from outside the US: Delivery date and time is approximately 12-30 business days from the shipping date.

5. How to change the information of my order?

If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.

Please be noted that: we can only change your order information within 12 hours.

Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

6. Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.